Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the product came damaged, we will send you a prepaid return shipping label. You have the choice for us to either refund or replace your order. Please Include receipt or proof of purchase. 

All return must be shipped to:

Mercy Home Care
2001 Mcdonald Ave
Brooklyn, NY 11223

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at noam@mercyhomecare.net or (718) 376-1635

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email to noam@mercyhomecare.net and send your item to:

Mercy Home Care
2001 Mcdonald Ave
Brooklyn, NY 11223.

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